Returns & Exchanges
We want you to love your Brazilian beauty essentials, which is why we offer a 30-day return window for products in new or gently used condition. Please note that original shipping fees are non-refundable and items marked as final sale cannot be returned.
Initiate Your Return
Visit our online Returns Portal and enter your order number and zip code to start the process.
Pack Your Products
Securely package your items in their original box or a similar sturdy mailer to ensure they arrive safely.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and affix it to the outside of your package.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number handy as we process your refund within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing